Shipping, Returns & Replacements
Last updated: October 25, 2026
We want every TWS Paper order to arrive beautifully and in good condition. Below is how we handle shipping, returns, and any problems with your order.
Shipping & Order Processing
TWS Paper collections are printed in small batches and carefully packed. Shipping is charged separately and is based on the actual postage for your destination and parcel. Your order total, including shipping and applicable sales tax, will be shown before payment.
For items ready to ship, we'll provide an expected shipment date when we send your invoice or confirm your paid order. If no shipment date is specified, we aim to ship within 30 days of receiving a complete paid order. Delivery times after dispatch are estimates provided by the carrier and may vary.
Pre-Orders
Some collections are offered for pre-order while final printing is underway. Submitting a pre-order request does not charge your card or complete a purchase.
Once finished inventory is approved and ready for fulfillment, we'll confirm availability and send an invoice that includes shipping and any applicable sales tax. You can choose whether to complete the purchase at that time.
If a paid order cannot ship within the promised time, we'll contact you about the delay and offer the choice to accept a revised shipping date or cancel for a prompt full refund, as required by law.
Final Sale Policy
TWS Paper card sets are final sale. We do not accept returns or exchanges for change of mind, and we do not provide refunds or store credit for unwanted items. Please review the product details, quantity, and shipping charges before paying your invoice.
This policy does not apply to damaged, defective, incorrect, or undelivered orders. We will address those issues as described below, including replacement or refund when appropriate.
Please do not send an item back without contacting us first, so we can help resolve the problem. Nothing in this policy limits rights provided by applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly, preferably within seven days of delivery.
Include your order details and, if possible, photographs of the packaging and affected cards. We'll help arrange an appropriate replacement or refund at no additional cost to you.
The seven-day request helps us resolve shipping problems quickly; it does not limit any rights you have under applicable law.
Missing or Delayed Deliveries
If your package seems delayed or tracking shows delivered but you cannot locate it, please contact us.
We'll review the shipment information and help investigate with the carrier. Where an order is lost or undelivered, we'll work with you on an appropriate resolution, including replacement or refund when warranted.
Changes & Contact
Please let us know as soon as possible if your shipping address needs to be changed. Address changes may not be possible once a parcel has been dispatched.
For a shipping concern, damaged order, or replacement request, reply to the email through which you received your order confirmation or invoice. Please include your name, the email address used for the order, and the collection or product name.
If you cannot reply, use the contact information provided on your order paperwork.
This policy applies to physical TWS Paper products sold directly through The Bookstore by TWS Publishing LLC. Purchases made on Amazon or from other independent sellers are governed by those sellers' policies.
Nothing in this policy limits rights provided by applicable consumer law.